privacy policy

1. Information We Collect

We collect two categories of information:

Voluntarily Provided Information

Any data you actively share with us, such as your name, email address, or payment details, when using our website or engaging with services or promotions.

Automatically Collected Information

Information gathered automatically when you interact with our website, including your device information, IP address, and browsing behaviour.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and enhance our services.
• To process payments securely. To communicate updates, marketing, or other relevant information (with your consent).
• To comply with legal obligations under UAE and EU (GDPR) regulations.

We ensure that data processing is lawful, transparent, and limited to the intended purpose.

3. Third-Party Links

Our website may include links to third-party platforms, including Spotify, Anghami, YouTube Music, Apple Music, and SoundCloud. These platforms have their own privacy policies. We encourage you to review their policies to understand how your information is handled.

4. Data Protection and Security

We implement robust security measures to protect your personal information from unauthorised access, disclosure, or misuse.

• All data is encrypted during transmission and securely stored.
• Access is restricted to authorised personnel only.

However, no method of transmission over the internet is 100% secure. We recommend safeguarding your passwords and device security.

5. Your Rights

As a user, you have the following rights under GDPR and UAE regulations:

Access: Request details of the personal data we hold about you.

Correction: Request corrections to inaccurate or outdated information.

Deletion: Request deletion of your personal information, where applicable. Objection: Object to the processing of your personal data for certain purposes.

Data Portability: Request a copy of your data in a portable format. Withdraw Consent: Revoke consent for data processing at any time.

To exercise these rights, contact us at melody@khaterdawa.net.

6. Children’s Privacy

We do not knowingly collect data from children under the age of 13. If you believe a child has provided personal data, please contact us to remove it.

7. Data Retention

We retain your personal information only as long as necessary for the purpose for which it was collected. Exceptions include:

• Compliance with legal or reporting obligations.
• Scientific, historical, or statistical purposes.

Once data is no longer needed, we will delete or anonymize it.

8. Data Breaches

In the event of a data breach, we will notify the relevant authorities and affected users in compliance with GDPR and UAE regulations.

9. Business Transfers

If Khater Dawa undergoes a business transfer (e.g., merger, acquisition), your data may be included in the transferred assets. The new entity will honour this Privacy Policy.

10. Policy Updates

We may update this Privacy Policy to reflect legal, operational, or technological changes. We will notify you of any significant updates, and you may opt out if you disagree with changes.

11. Contact Us

For questions, concerns, or to exercise your rights, please contact:

Email: melody@khaterdawa.net